Privacy Policy
Last updated: January 2025
At Persistx, we take your privacy seriously. This policy explains what information we collect when you visit persistx.com or use our 3D game environment creation services, and what we do with it.
We're based in Serbia, so we follow Serbian data protection laws along with broader European standards. But honestly? We'd protect your data carefully no matter where we operated.
If something here doesn't make sense, reach out. We'd rather answer questions than leave you confused about how your information gets handled.
What Information We Collect
Information You Give Us Directly
When you contact us through our website or request information about our game development services, you might share:
- Your name and email address
- Phone number if you choose to provide it
- Company name and project details when discussing potential work
- Any other information you include in messages or forms
We only ask for what we actually need to respond to your inquiry or work with you on a project.
Technical Information That Gets Collected Automatically
Like most websites, ours collects some basic technical data when you visit:
- IP address and general location information
- Browser type and operating system
- Pages you visit and how long you spend on them
- Referring site if you clicked through from somewhere else
- Device information for mobile visitors
This helps us understand how people use the site and where we should focus improvements. We're not tracking your personal browsing habits across the internet.
About Cookies: We use a few cookies to keep the site functioning properly and remember your preferences. You can block cookies through your browser settings, though some site features might not work as smoothly.
How We Use Your Information
We use the information we collect for pretty straightforward purposes:
- Communication: Responding to your inquiries, discussing project requirements, sending updates about work in progress
- Service delivery: Actually doing the 3D environment work you hired us for, which means storing project files and notes
- Site improvement: Figuring out what's working and what isn't so we can make the website more useful
- Legal compliance: Meeting our obligations under Serbian business and tax law
- Security: Protecting against spam, fraud, and technical issues
We don't sell your information to advertisers or data brokers. That's not our business model and never will be.
How Long We Keep Your Data
Here's what typically happens with different types of information:
| Type of Data | Retention Period |
|---|---|
| Inquiry forms and contact emails | Up to 2 years if no project starts, or until you ask us to delete them |
| Client project files and communications | Duration of project plus 5 years for business records |
| Technical logs and analytics | 6-12 months unless needed for security investigation |
| Financial and tax records | 10 years as required by Serbian law |
Once we no longer need information, we delete it properly. Old digital files get permanently erased, not just moved to a trash folder.
Who Gets Access to Your Information
Inside Persistx
Only team members who need specific information to do their work can access it. Someone handling technical support doesn't see financial records, for example.
Service Providers We Work With
We use a few third-party services that might process data on our behalf:
- Web hosting provider for keeping the site running
- Email service for business communications
- Cloud storage for project backups
- Payment processor if you're paying for services
These companies only get access to what they need to provide their specific service, and they're contractually required to protect your information.
Legal Requirements
We might have to share information if required by Serbian law enforcement or courts. But we'd only provide what's legally required, not everything we have.
We won't share your project details or business information with competitors or the general public. What you're building stays confidential.
Your Rights Regarding Your Data
Serbian law (and our own sense of fairness) gives you several rights over your personal information:
Access
You can ask what information we have about you. We'll provide it in a readable format within 30 days.
Correction
If something we have is wrong or outdated, let us know and we'll fix it promptly.
Deletion
Request deletion of your information unless we need it for legal obligations or ongoing projects.
Data Portability
Get a copy of your data in a common format so you can move it elsewhere if you want.
Objection
Object to how we're processing your information if you have concerns about our methods.
Restriction
Ask us to limit how we use your data while we resolve a dispute or verify accuracy.
To exercise any of these rights, email us at help@persistx.com with your request. We'll need to verify your identity first, but then we'll handle it quickly.
Security Measures
We protect your information using industry-standard security practices:
- Encrypted connections (HTTPS) for all data transmission
- Regular security updates for all systems
- Access controls so only authorized team members see sensitive data
- Regular backups stored securely in case of technical failure
- Firewall protection and monitoring for suspicious activity
No system is 100% secure — anyone claiming that is lying. But we take reasonable precautions and stay current with security best practices. If we ever experience a data breach that affects you, we'll notify you promptly along with details about what happened and what we're doing about it.
International Data Transfers
We're based in Serbia and our servers are located within the European region. If you're contacting us from outside Europe, your information will be transferred here for processing.
Serbia has been working toward EU data protection standards, and we follow those guidelines regardless of where our clients are located.
Children's Privacy
Our services are aimed at game developers and businesses, not children. We don't knowingly collect information from anyone under 16. If we discover we've accidentally collected such information, we'll delete it immediately.
If you're a parent and believe your child provided us with personal information, please contact us.
Changes to This Policy
We might update this privacy policy occasionally as our practices evolve or legal requirements change. When we make significant changes, we'll update the date at the top and notify active clients directly.
For minor clarifications or formatting improvements, we'll just update the policy without sending notifications.
Questions or Concerns?
If anything about this privacy policy is unclear, or if you have questions about how we handle your information, we're here to help.