We understand that choosing the right educational path is a big decision. That's why we've created a straightforward refund policy that protects your investment while maintaining the integrity of our programs.
Our approach focuses on making sure you have enough time to explore the course materials and decide if they align with your goals. But we also need to respect the work our instructors put into preparing personalized feedback and resources.
Eligibility for Refunds
You can request a full refund if you meet these conditions:
- Your refund request is submitted within 14 days of your initial course purchase date
- You've completed less than 20% of the course content (measured by lessons accessed and assignments submitted)
- You haven't received any personalized instructor feedback or grading on submitted work
- Your account shows no signs of content downloading or extraction beyond sample materials
Partial Refunds
In some cases, we offer partial refunds based on course progress:
- If you've completed 20-40% of content within the first 21 days, you may qualify for a 50% refund
- Technical issues on our end that significantly impact your learning experience may qualify for prorated refunds
- Course cancellations initiated by Persistx always result in full refunds, regardless of progress
Non-Refundable Situations
We can't process refunds in these circumstances:
- Requests made more than 30 days after the original purchase
- Courses where you've completed more than 50% of the content
- Specialized workshops or intensive programs where materials were sent in advance
- Promotional or discounted courses purchased during special sales (clearly marked at checkout)
- Subscription renewals where you continued accessing content after the renewal date
How to Request a Refund
The refund process is designed to be simple and transparent. Here's what you need to do:
Submit Your Request
Email us at help@persistx.com with your order number, course name, and a brief explanation of why you're requesting a refund. We don't require lengthy explanations, just basic context helps us improve our offerings.
Account Review
Our team will review your account activity within 2 business days. We'll check your course progress, submission history, and purchase date to determine eligibility based on our policy guidelines.
Decision Notification
You'll receive an email with our decision within 3-5 business days. If approved, we'll outline the refund amount and expected processing time. If denied, we'll explain why and suggest alternative solutions when possible.
Processing and Payment
Once approved, refunds are processed within 5-7 business days. The money returns to your original payment method. Credit card refunds may take an additional 3-10 days depending on your bank's processing times.
Important Timeline Note
All refund requests must be initiated by the person who made the original purchase. If your course was purchased by an employer or third party, that organization needs to submit the refund request on your behalf. We cannot process refunds to different payment methods than the original purchase.
Refund Processing Times
Understanding when you'll receive your money matters. Here's what to expect:
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Card | 7-14 business days | Depends on your bank's processing schedule |
| PayPal | 3-5 business days | Usually appears within 5 days |
| Bank Transfer | 5-10 business days | International transfers may take longer |
| Cryptocurrency | 24-48 hours | Refunded at current exchange rate |
Special Circumstances
Medical or Emergency Situations
We recognize that life doesn't always go according to plan. If you're facing medical issues, family emergencies, or other serious circumstances that prevent you from completing your course, reach out to us directly. We evaluate these situations individually and often extend deadlines or offer course credits instead of refunds.
Technical Problems
If you're experiencing technical difficulties accessing course materials, contact our support team first at help@persistx.com. Most technical issues can be resolved quickly. If the problem is on our end and affects your ability to complete the course, we'll extend your access or provide a refund based on the situation.
Course Quality Concerns
Your feedback shapes how we improve our courses. If the course content doesn't match what was described or you feel the quality doesn't meet reasonable expectations, let us know within the first 14 days. We take these concerns seriously and will work with you to find a solution.
Common Refund Scenarios
Wrong Course Selection
If you accidentally purchased the wrong course and contact us within 48 hours before accessing the content, we can typically switch you to the correct course without any fees.
Duplicate Purchase
Technical glitches happen. If you were charged twice for the same course, we'll refund the duplicate charge immediately once verified – usually within 24 hours.
Course Not as Expected
If the course content significantly differs from the description and you notify us within 14 days with less than 20% completion, you're eligible for a full refund.
Changed Your Mind
Changed career direction? That's okay. As long as you're within the 14-day window and haven't accessed most of the content, you can get a full refund.
Schedule Conflicts
For live cohort programs, if you can't attend and notify us at least 7 days before the start date, we'll refund your payment minus a 10% administrative fee.
Financial Hardship
Facing unexpected financial difficulties? Talk to us. We might be able to arrange a payment plan, course pause, or in some cases, a prorated refund.
What Happens After a Refund
Once your refund is processed, your access to the course materials will be removed within 24 hours. Any certificates or completion records associated with the course will be invalidated. Downloaded materials should be deleted from your devices as they remain Persistx's intellectual property.
You're welcome to re-enroll in any course in the future. Previous refunds don't affect your ability to purchase other courses, though repeated refund requests may trigger additional verification steps.
Questions About Your Specific Situation?
Every circumstance is different, and this policy can't cover every possible scenario. If you're unsure whether your situation qualifies for a refund or you need clarification on any part of this policy, just reach out. We're here to help, not to create obstacles.
Need to Request a Refund?
Our team is ready to help you through the process. We typically respond to all refund inquiries within one business day.